Rewards Program Terms & Conditions

These Rewards Program Terms & Conditions (“Rewards Terms”) govern the Marg Points & Rewards program (“Program”) operated by Pascalblue Studio Pvt Ltd(“Company”, “we”, “us”). By participating in the Program you agree to be bound by these Rewards Terms, the Terms of Service, and the Privacy Policy.

1. Programme Overview

The Marg Rewards Program is a loyalty and contribution-incentive programme that awards points (“Marg Points”) to registered users for community contributions such as tips, place flow guides, wait-time updates, and other user-generated content (“Contributions”). Accumulated Marg Points may be redeemed for monetary rewards subject to the eligibility criteria described herein.

2. Eligibility

To participate in the Program, you must:

• Be a registered Marg user with a valid account;
• Be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater;
• Comply with all applicable laws and regulations;
• Maintain a single account — multi-accounting is strictly prohibited.

2.1 Redemption Eligibility Gates

To redeem Marg Points for monetary rewards, you must satisfy all of the following at the time of each redemption request:

1. Level 5 (Marg Expert) — you must have accumulated at least 1,501 lifetime points to reach Level 5.
2. Account Age — your account must be at least 30 days old.
3. Phone Verification — you must have a verified phone number associated with your account.
4. No Active Redemptions — you must not have any pending, under-review, or approved-but-unprocessed redemption requests.
5. Cooldown Period — at least 7 days must have elapsed since your last processed redemption.

We reserve the right to modify these gates at any time. Changes will be communicated through in-app notices or updates to this page.

3. Earning Marg Points

3.1 Contribution Categories

Points are awarded based on the type, quality, and community reception of your Contributions. The current categories and relative weights are:

3.2 Quality & Integrity

• Downvotes or community flags on your Contributions will reduce your points.
• Contributions flagged as spam or duplicate forfeit their rewards entirely.
• Suspicious accounts, including those exhibiting patterns of multi-accounting, automated submission, or vote manipulation, may be suspended from the Program and all accrued points may be voided.

3.3 Scarcity Multiplier

To encourage the documentation of incomplete workflows, Marg employs a dynamic Scarcity Multiplier.

• Workflow-Driven: Departments lacking complete workflows or verified information may offer a temporary bonus multiplier (up to 2.5×) on points earned.
• Mutual Exclusion: The Scarcity Multiplier replaces the standard first-contributor bonus when active. They do not stack.
• Combined Cap: When stacked with other eligible multipliers (e.g., peak hours, streaks), the maximum combined multiplier applied to any single contribution will not exceed 5.0×.
• Dynamic Adjustment: The multiplier automatically decreases as a department's documentation coverage improves. Marg administrators may also manually override or suppress multipliers at their discretion.

3.4 Monthly Points Balance

Points earned during a calendar month are credited to your monthly working balance. At month-end rollover they become part of your redeemable balance, subject to quality adjustments.

4. Contributor Levels

Your accumulated lifetime points determine your Contributor Level:

Only users at Level 5 (Marg Expert) are eligible to submit redemption requests.

5. Redemption of Marg Points

5.1 Conversion Rate

The conversion rate for Marg Points to INR is determined by the Company and may be adjusted from time to time.

5.2 Minimum & Maximum Redemptions

• Minimum: 5,000 Marg Points per redemption request.
• Maximum: 50,000 Marg Points per redemption request.

5.3 Redemption Methods

Subject to availability, the following redemption methods are offered:

• UPI Transfer — direct transfer to a verified UPI ID.
• Amazon Gift Card — delivered to your registered email.
• Flipkart Voucher — delivered to your registered email.

We may add, remove, or modify redemption methods at our discretion. Gift card and voucher availability is subject to third-party merchant terms.

5.4 Processing

Redemption requests go through a multi-step review process. Requests may be placed under review based on automated fraud evaluation signals. Processing times vary; we aim to process requests within 7 business days but provide no guarantee. We reserve the right to reject any redemption request at our sole discretion with or without cause.

6. Anti-Fraud & Abuse Prevention

We employ automated and manual fraud detection measures to protect the integrity of the Program. The following activities are strictly prohibited and constitute a material breach of these Rewards Terms:

• Creating multiple accounts to earn additional points;
• Using bots, scripts, or automated tools to submit Contributions;
• Vote manipulation (upvoting own content from alternate accounts);
• Submitting knowingly false, misleading, or duplicate information;
• Colluding with other users to inflate points artificially;
• Exploiting bugs or platform vulnerabilities to gain unearned points;
• Providing fraudulent payment details for redemptions.

6.1 Consequences

If we determine, at our sole discretion, that you have engaged in any prohibited activity, we may take one or more of the following actions without prior notice:

• Void all or a portion of your accrued Marg Points;
• Reverse any previously processed redemptions;
• Suspend or permanently terminate your account;
• Pursue legal remedies for damages incurred.

7. Intellectual Property & Content Licence

By submitting a Contribution to Marg, you grant the Company a perpetual, irrevocable, worldwide, royalty-free, sub-licensable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Contribution in any media or format now known or hereafter devised.

You represent and warrant that each Contribution is your original work (or that you have sufficient rights to grant this licence), that it does not infringe the intellectual property or privacy rights of any third party, and that it does not contain any unlawful, defamatory, or otherwise objectionable content.

8. Data & Privacy

Participation in the Program may require collection of additional personal data, including your verified phone number, legal name (for tax reporting where applicable), and payment details (UPI ID or email address). That processing is described in our Privacy Policy under the Digital Personal Data Protection Act, 2023. Where consent is required, opting into Rewards / submitting redemption details is the specific consent for those purposes — not mere acceptance of these Program Terms.

We will never sell your personal data to third parties. Payment information is used exclusively for processing redemptions and is handled with industry-standard encryption. You may withdraw consent or exercise Data Principal rights as set out in the Privacy Policy (subject to legal retention for completed redemptions and tax records).

9. Tax Obligations

Rewards received under this Program may be subject to applicable taxes (including but not limited to income tax and TDS under Indian tax law). You are solely responsible for determining and fulfilling your tax obligations arising from the receipt of rewards. The Company may be required to deduct tax at source (TDS) as per applicable law and will provide relevant documentation.

10. Point Expiry & Account Inactivity

Marg Points do not currently expire. However, we reserve the right to introduce an expiry policy with at least 90 days' advance notice. If your account remains inactive (no login or Contribution) for 12 consecutive months, we may void outstanding points after providing email notification.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

• The Program is provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory.
• In no event shall the Company, its directors, officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the Program.
• Our total aggregate liability under these Rewards Terms shall not exceed the total INR value of points actually redeemed by you in the 12 months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, and agents from and against all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your breach of these Rewards Terms; (b) your Contributions; (c) your violation of any law or the rights of any third party; or (d) your fraudulent or abusive use of the Program.

13. Modification & Termination

We reserve the right to modify, suspend, or discontinue the Program (or any part of it) at any time. Material changes will be communicated via email, in-app notification, or updates to this page. Your continued participation after notice constitutes acceptance of the revised terms. Outstanding redemption requests submitted prior to termination will be honoured subject to our review.

14. Governing Law & Dispute Resolution

These Rewards Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Rewards Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

Before initiating any legal proceeding, you agree to attempt to resolve the dispute informally by contacting us at hello@pascalblue.studio. If the dispute is not resolved within 30 days, either party may proceed with formal legal remedies.

15. Severability

If any provision of these Rewards Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Rewards Terms, together with the Terms of Service and Privacy Policy, constitute the entire agreement between you and the Company with respect to the Program and supersede all prior communications and proposals.

17. Contact

For questions about these Rewards Terms, the Program, or your account, please contact us at hello@pascalblue.studio.